This Customer Service Policy applies to all purchases made through our official website. Designed to deliver transparent, reliable, and customer-centric shopping experiences, this policy outlines standardized rules covering order processing, global shipping, tariff liability, return and refund procedures, payment specifications, and customer communication channels. All services strictly comply with unified operating standards, ensuring every customer enjoys a secure, hassle-free, and predictable shopping journey while accessing our premium French natural vegan skincare products.
1. Order Processing & Shipping Policy
We maintain efficient and standardized order processing procedures for all global orders to ensure timely product delivery and optimal shopping experience. Once an order is successfully placed and confirmed, our team will complete internal review, product inspection, and packaging procedures strictly in accordance with unified operational specifications.
All in-stock orders will be processed and shipped within the standard processing window, ensuring fast order dispatch after payment confirmation. With our mature and stable global logistics distribution system covering regions worldwide, the standard delivery cycle for all orders is fixed and predictable, allowing customers to receive their skincare products efficiently without unnecessary waiting.
We provide 100% free worldwide shipping for all products with no minimum order requirement. Customers are exempt from all shipping fees, handling fees, and logistics surcharges throughout the entire purchasing process. To eliminate all hidden consumption costs for global customers, we fully undertake all tariff duties, customs clearance fees, and any other related charges incurred during international transportation and customs clearance procedures. No additional fees will be charged to customers at any stage of order processing, transportation, or delivery, achieving a truly zero-extra-cost shopping experience.
All logistics links are professionally tracked and monitored, ensuring stable transportation, complete product packaging, and safe delivery of all skincare products to customers’ designated addresses
