Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, packaging, delivery, and transportation services on our website. It is designed to standardize global shipping rules, deliver clear and transparent delivery arrangements, and ensure a stable and reliable shopping experience for all users. This policy applies to all product orders placed through our official platform, covering all operational procedures from order confirmation to final product delivery.
By completing order placement and payment confirmation on our website, all customers acknowledge and agree to abide by the full terms of this Shipping Policy. All shipping arrangements are implemented in strict accordance with the standardized rules stated below, with unified service standards for all global users.

1. Order Processing Rules

All submitted orders will enter a standardized internal review and processing workflow immediately after successful payment verification. Our team conducts comprehensive checks on product inventory, order information accuracy, and delivery validity for every order to eliminate abnormal orders and incorrect information configurations.
Once the order review is completed and confirmed valid, our staff will finish formal product sorting, quality inspection, and professional packaging procedures. We adopt standardized skincare product packaging specifications to protect products from extrusion, damage and external contamination during long-distance transportation, ensuring all items arrive in intact and original condition.
All formal orders will be processed and dispatched within our standard processing cycle. The entire order processing procedure follows unified operational standards to guarantee orderly, efficient and consistent order arrangement for all customers.

2. Global Delivery & Transit Time

We provide stable global delivery services covering most regions around the world, with mature and complete cross-border logistics operation systems and cooperative logistics channels. All delivery arrangements are uniformly scheduled by our official operational team to ensure stable transit efficiency and reliable delivery quality.
After order dispatch, products will be delivered to the customer’s designated shipping address within the standard international transit cycle. The overall delivery cycle includes overseas transportation, customs clearance and local distribution procedures, forming a complete and traceable logistics process.
During peak shopping periods, seasonal logistics fluctuations or routine customs inspection adjustments, individual orders may generate slight transit delays. Such normal fluctuations belong to the conventional scope of international cross-border logistics and cannot be regarded as abnormal shipping issues. We will always try our best to ensure the stability of delivery progress for all orders.

3. Customs & Tariff Instructions

We take full responsibility for all tariff costs, customs clearance fees and other related charges incurred during the international transportation and customs clearance process of all orders. No relevant customs or tariff expenses will be charged to customers at any stage of order delivery.
Our professional logistics team will uniformly handle all customs declaration and clearance procedures for cross-border orders in accordance with international trade specifications and local customs requirements of the destination country. All customs declaration materials are standardized and submitted to ensure smooth customs clearance of orders.
In case of customs inspection, information verification or other official regulatory behaviors during the clearance process, our team will actively cooperate with relevant procedures to promote the smooth completion of customs clearance and accelerate order delivery progress.

4. Shipping Information Modification & Correction

Customers are required to fill in accurate, complete and valid shipping address information, including detailed recipient information, contact method and specific delivery address, when placing orders. Inaccurate or incomplete address information may lead to delivery delay, package return or delivery failure.
For orders that have not been dispatched, customers can apply for shipping information modification through the official contact channel to correct address details or recipient information. Once the order has entered the logistics delivery process, shipping information cannot be modified additionally due to logistics system immobilization.
We will not be responsible for delivery abnormalities caused by incorrect address information, invalid contact information or customer-initiated address changes after order dispatch.

5. Package Abnormality Processing Rules

In the process of global logistics transportation, occasional package abnormalities such as logistics information stagnation, delayed update or temporary transit suspension may occur due to international transportation characteristics. We will track the logistics status of all orders in real time and actively follow up on abnormal orders to promote problem resolution.
If customers encounter abnormal logistics situations or receive damaged packages, they can submit feedback through the official contact channel. We will verify the order situation in a timely manner and provide standardized processing solutions in accordance with official service rules to protect customer legitimate rights and interests.

6. Order Settlement Standard

All order settlement on the official website adopts a unified USD currency standard. All shipping-related auxiliary service fees (if applicable) are uniformly priced and settled in USD, maintaining consistent and transparent settlement rules for all global orders.

7. Policy Update Specification

We reserve the right to adjust and optimize the content of this Shipping Policy according to the upgrade of global logistics systems, adjustment of cross-border transportation rules and iteration of website service standards.
All updated policy contents will be publicly released on the official website and take effect automatically after publication. Continued use of our website shopping services after policy updates indicates recognition and acceptance of the latest shipping service terms.

8. Official Support Channel

If you have any inquiries about order processing progress, delivery cycle, logistics abnormalities, customs clearance issues and other shipping-related problems, please get in touch with our professional customer service team through the Contact Us page on the official website. We will provide accurate replies and professional after-sales support in a timely manner.

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