Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, service specifications and user rights protection for all orders placed on our official website. The policy is formulated to provide customers with open, transparent and user-friendly after-sales service standards, ensuring a secure and worry-free shopping experience for all global users. All refund services follow unified operating specifications, matching our official logistics and after-sales service system, and apply to all products purchased through our official website.
By placing orders and using our website services, all customers fully understand and accept the complete terms of this Refund Policy. All refund processing procedures will be strictly implemented in accordance with the rules stated below, with no hidden terms or additional restrictions.

1. General Service Rules & Precondition Explanation

All products sold on our official website enjoy standardized global after-sales service protection. We provide free worldwide shipping for all orders, and we fully undertake all tariffs and customs-related fees incurred during international transportation. Customers will not bear any extra fees in the whole process of shopping, transportation, customs clearance and after-sales processing.
All orders will be shipped promptly after order confirmation, with stable global transportation efficiency. Customers can receive the ordered products within the standard international delivery cycle. All order logistics processes are traceable and supervised to ensure the intact delivery of products.
All settlement of website orders adopts unified USD currency standard. All refund amounts will be calculated and returned according to the original order payment amount and unified currency standard, ensuring fair and consistent fund settlement.

2. Eligibility for Refund and Return

We support a long-term and customer-centric return and refund service. Customers can apply for product return and corresponding refund within the valid return period if they are not satisfied with the products, encounter product quality problems, or have inconsistent product experience with expectations.
To ensure the smooth processing of return and refund applications, the returned products need to meet basic return conditions. Products must be kept in intact condition, with original packaging complete, accessories complete, and no large-area damage, pollution or excessive use that affects secondary sales. Reasonable trial use for skin experience and effect verification is allowed and will not affect the validity of return applications.
All conventional products in our store are covered by the unified return and refund policy, with no category restrictions for daily after-sales applications. We respect every customer’s personal experience and feeling of our skincare products, and provide relaxed and inclusive after-sales service standards.

3. Refund Processing Procedure

Customers who meet the return conditions can initiate return and refund applications through the official designated channel. All application behaviors need to comply with official standardized processes to ensure efficient review and processing.
After receiving the customer’s return application, our professional after-sales team will conduct rapid verification and review of the application information and product conditions. Once the application is confirmed to comply with the policy specifications, we will issue official return confirmation instructions and guide customers to complete the return delivery operation.
After we receive and inspect the returned products to confirm that the products meet the return standards, we will immediately launch the official refund process. The internal processing of all compliant refund applications will be completed within the standard refund cycle, realizing efficient fund return.

4. Refund Amount Standard

For all valid and compliant return and refund applications, we will provide full refund services according to the actual payment amount of the original order. The refund amount completely covers the product payment amount of the original order.
Since our website provides free global shipping services and independently bears all tariffs and customs clearance fees for all orders, no shipping fee, tariff fee, handling fee or any other miscellaneous fees will be deducted during the refund process. Customers can get full refund of the product payment without any hidden deduction costs.
The refund will be returned through the original payment channel used by the customer for order payment. The arrival time of the refund shall be subject to the processing rules and capital arrival cycle of the corresponding payment institution. Our internal refund initiation and processing work will be completed within the specified standard time to the greatest extent to ensure the customer’s fund safety and processing efficiency.

5. Non-Refundable Situations

To standardize after-sales operation and ensure the fairness of service rules, partial non-compliant situations do not support return and refund services. If the product is artificially damaged, severely contaminated, missing original packaging and accessories, or has been excessively used that completely affects secondary sales, the return application will not be approved.
Return applications beyond the valid return period will not be accepted. In addition, abnormal orders generated by malicious operation, repeated fraudulent applications and other non-normal shopping behaviors are not within the scope of after-sales refund protection, and we have the right to reject such applications.

6. Policy Update Rules

We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to the upgrade of website service system, iteration of after-sales service standards and update of industry operation norms.
All updated policy contents will be publicly displayed on the official website page and take effect automatically after publication. Continued use of our website shopping and after-sales services by customers after the policy update will be deemed as recognition and acceptance of the latest refund service terms.

7. Official Contact Channel

If you have any questions about return conditions, refund progress, amount verification, policy interpretation and other related after-sales problems, please contact our professional customer service team through the Contact Us page on the official website. We will respond to your questions and solve after-sales problems for you in a timely manner with a professional and efficient service attitude.

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